Privacy Policy
Last updated: November 12, 2026
This policy explains what information PingTurret collects, why, and what you can do about it. The service is run by [Company name — set in config.php], [Postal address — set in config.php], which is responsible for your data.
What we collect
- Account details: your email address, name (optional), time zone, and your password, stored only as a secure one-way hash.
- Monitoring data: the addresses you ask us to monitor, your alert contacts, and the check results and incidents for your monitors.
- Billing records: your plan, your PayPal subscription reference and payment notifications from PayPal. Card and bank details are handled by PayPal and never reach us.
- Security logs: the IP address of login and signup attempts, used to stop password-guessing, and normal web server logs.
Why we use it
- To run the checks you set up and send the alerts you ask for.
- To manage your account and subscription, and to email you about them, for example to confirm your address or a change to your plan.
- To keep the service secure and prevent abuse.
We don't sell your data, show ads, or use tracking or advertising cookies. The site uses one cookie, needed to keep you logged in. Fonts are served from our own server, so visiting the site doesn't send your details to third parties.
Who else handles it
- PayPal, to take payments, under PayPal's own privacy policy.
- Our email delivery provider, to send alerts and account emails.
- Our hosting providers, who run the servers the service operates on.
We share data with anyone else only when the law requires it.
How long we keep it
- Detailed check results: 8 days.
- Incident history: about 13 months. Daily uptime summaries: while your account exists.
- Login and signup attempt records: 1 day.
- Payment records: as long as accounting and tax law requires, even after an account is deleted.
When you delete your account, your account details, monitors, contacts and monitoring history are deleted immediately.
Your choices and rights
You can see and change your details on the Account page, and delete your account there at any time. You can also email us to ask for a copy of your data, a correction, or deletion, and we'll reply within 30 days. Depending on where you live, you may have further rights under data protection laws such as the EU GDPR or the Philippine Data Privacy Act, including the right to complain to your data protection authority.
Security
Connections to the service are encrypted, passwords are hashed, and access to our servers is restricted. No system is perfectly secure, but we work to protect your data and will tell you promptly if a breach affects it.
Changes
If we change this policy in a meaningful way, we'll email you before the change takes effect.
Contact
Questions or requests about your data: support@pingturret.com.